If you’re having issues with IPVanish not connecting, you’re not alone. Even the best overall VPNs suffer connectivity issues from time to time – it (unfortunately) comes with the territory of being an online service.
To help you resolve these issues and continue protecting your online privacy with IPVanish, this guide will walk you through the most common causes and their solutions.
Your Subscription is Expired
Log into your IPVanish account and check when your subscription expires. If it already has, simply renew it with another 1-month, 1-year, or 2-year subscription and you should have no issues connecting again.
Your IPVanish App is Outdated
Unless you set up your device to automate necessary updates when they become available, there’s always the chance you missed an important update (or more than one). If so, it’s possible this is the reason IPVanish isn’t connecting.
This is another easy fix.
Simply update the app – and, if possible, change your device settings to allow future updates to install automatically. Having an up-to-date VPN app won’t only (potentially) get rid of the connectivity issue: it also ensures any bugs and/or new exploits are properly patched.
If updating the app doesn’t work, try uninstalling and re-installing it just to be on the safe side.
You Reached the Maximum Simultaneous Connections Limit
Unless you have a large household with lots of devices, it’s not very likely you’ll have reached this limit. However, it always pays to be diligent. Check all the devices you know use your IPVanish account to see how many of them are connected.
It could be as simple as disconnecting one of them while not in use to establish a connection on the device you’re struggling with.
Try a Different Server
If you’re still having issues connecting to IPVanish, then it might be network congestion.
This happens when too many users are connected to the same server or are transferring a lot of data (though the latter is typically forbidden in a VPN provider’s Terms of Service, even if they don’t officially limit bandwidth usage).
As a result, the server is forced to operate at close to (or even at) maximum capacity, causing performance to suffer and connection speeds to slow drastically.
It might not be network congestion, though – IPVanish might’ve taken the server down for maintenance.
If you suspect this is the case, then it’s a simple matter of trying a different server.
You can start with one in a similar location (for example, another server in the same country) before trying again with one in a different location.
Change VPN Protocols
This might seem a bit odd, but sometimes the VPN protocol you’re using is the cause of the issue.
For IPVanish users with more than one device connected, this is even more likely than with other VPN providers, as IPVanish only allows one device per account to use PPTP or L2TP at a time.
We typically advise readers to never use either of those protocols in the first place, as they’re not very secure. Instead, try using OpenVPN or (if not available for your device type) IKEv2.
If you are using OpenVPN, start by changing the tunneling protocol from UDP to TCP (or vice-versa if you’re already using TCP) before switching (ideally) to IKEv2.
Temporarily Disable Your Antivirus and Firewall
Before we get into some of the slightly more complicated options, consider the issue might not be on IPVanish’s side, but on yours.
To start, your antivirus and/or firewall might be the cause of your connectivity woes.
Some are known to actively limit users computers (or, less commonly, just their internet connection) because they mistake IPVanish for a problematic installation.
Disable both your antivirus and your firewall to check if this is the case. If so, you can typically make an exception for the program in the firewall/anti-virus settings.
Change Your User Account Control Settings (Windows)
Another potential issue for Windows users is the User Account Control (UAC) settings.
This is a Windows feature known to interrupt VPN connections. Luckily, it’s easy to disable.
For Windows 10:
- Open your Control Panel (the easiest way is to click “Start” then search for it, or hold your Windows key and “I” down together)
- Type “UAC” into the Control Panel’s search field (top-right corner) and open it from the results
- Under “User Access Control Settings,” choose the “Never notify” option and click “OK”
- Restart your device before trying to connect to IPVanish again
Install or Repair Your IPVanish TAP Driver
If you had more than one VPN app installed on your device, then there might be software conflicts or even driver signing issues preventing you from connecting to IPVanish.
The easiest way to resolve this problem (or make sure it isn’t a problem in the first place) is to try the following:
- Log in on your IPVanish app (if you aren’t already logged in)
- Click the cogwheel icon on the left and select “Settings”
- Open the “Connection” tab
- Click “Install/Repair OpenVPN Driver” at the bottom
- Wait for the installation to complete before signing out and closing your IPVanish app
- Run the app again, log back in, and try to connect
There’s a chance IPVanish won’t be able to install or repair the TAP driver this way. If you get an error message to this effect, don’t panic.
- Close your IPVanish app again
- Download the TAP drivers directly from OpenVPN
- Let the TAP drivers install using the default settings
- Once the installation is complete, run your IPVanish app and try to connect again
Unfortunately, if you’re in a country like China, which has strict censorship laws, you won’t be able to solve your IPVanish not connecting problems with any of the above.
But if you’re not in a restricted access jurisdiction and the above solutions still aren’t working, contact IPVanish’s support team before changing providers!